Fleet Feet Sports provides extraordinary customer service to runners, walkers and other passionate exercise enthusiasts, as well as folks that simply need comfortable shoes, apparel or other gear to help them in their endeavors. We also offer amazing training programs for the beginner to the advanced.
Fleet Feet Sports is definitely a fun and rewarding place to work for people that have a passion for quality and guest service. From full time positions to family-friendly schedules, Fleet Feet will work with you to match your career desires.
Test yourself with these questions:
Our guests appreciate learning about our products… from shoe technology to the importance of carrying a hydration pack. You should be comfortable (even passionate and excited!) about suggesting items people might enjoy.
When guest traffic slows, you will find yourself busy with stocking, cleaning and more. But when somebody walks in the door, your focus has to switch 100% to friendly guest service, even if you are behind in your other tasks.
Imagine providing superior customer care to 2 guests at the same time (with your other team members doing the same) while 3 more guests are waiting. They all want the same level of attention and care, they want it in a timely fashion and they want you to be friendly and appreciative. Things can get very busy here and there is always other work to be done. Expect a fast pace for hours on end.
Fleet Feet is like a family and we work closely with each other, sometimes under stress or with other things on your mind. And no matter what’s going on in your week, your team members will be counting on you to be here 100% when your shift starts. We all depend on each other and support each other. You need to be respectful and patient, and you also need to pull your own weight when it comes to customers and other work that has to get done.
People know us as the fit experts. “Fit” does not just refer to shoes but all of our products and our service. You’ll need to make an effort to get educated about all of our products, so you can deliver the level of service our guests have come to expect. We’ll help you, but it will be up to you to ask questions and take the time to remember things.
It’s the thoughtful little touches that make a “specialty” store so special, like remembering a frequent guests’ name or what type of shoe they run in. Going an extra mile for a guest by staying open late or rush shipping them a pair of socks before a big race is what sets us apart. Fun little extras go a long way and make your job worth the effort.
We expect team members to take a friendly attitude towards customers, to smile and greet them as soon as they walk in, to make conversation with all kinds of people, to serve their needs, to take time and care for them. If you feel shy approaching new people, this may not be the environment for you.
If you answered “yes” to these questions, please email Krista at email@example.com, include a resume if available, contact information, hours of availability per day, days available, previous work experience, and a brief description of why you picked us.